Shipping Answers

Within Canada - Canada Post

We offer FREE Shipping, anywhere in Canada, on orders totalling $150.00 and up! This applies to Cost of Order before taxes and excludes some over-sized products. We use Canada Post (Expedited) to ship these orders. On orders less than $150, we only charge a shipping fee of $8.00. In addition, we also offer faster methods of shipping, within Canada, using Express Post and Priority Post. Please see table below for detailed information on delivery times and costs. Please note that Embroidery orders with Name Tapes, Flashes or Epaulettes will require 2 extra business days. Orders can be traced through Canada Post's website. www.canadapost.ca

What will Shipping cost?  

CPGear has been shipping out products all over the world, for over 20 years and by many different methods. The shipping options listed below are what the majority of our customers use, but please keep in mind, we are very flexible. We have a very experienced team of counter and shipping staff and "yes" we can accommodate your special needs... please ask!  We also have a "Comments and Special Instructions" box at the checkout where you can write down any special instructions that you'd like to pass on.  We always read these notes before working on any orders.

How long will it take to receive my order?  

We try our best to get your order out within 1 to 2 working days. Delivery time depends on whether the items you’ve ordered are in stock (or, in the case of custom-produced items such as embroidered products, the time that it takes to produce them), where you are located and which shipping method you choose. We make every effort to ensure that the products we sell are in stock, however, from time to time, demand outstrips supply and items need to be back ordered. If the items you order are not in stock you will be notified by email and given an estimated shipping date. Our policy is to hold orders, with items on back order, until the entire order is complete and we can ship everything together. If you would like us to ship the in-stock items immediately, just let us know by contacting us at shipping@cpgear.com or 1-800-561-3040. Please note that additional shipping charges will apply.

CPGear has been dealing with Canada Post for over 20 years now and find the tracing of orders to be quite accurate. If the parcel is small enough, they will leave it in your mailbox. If the parcel is too big, they will leave a "pick-up notification" for you to go to a specified Postal Station. Please note that when tracing a parcel on their website, Canada Post will mark the parcel as "delivered" even if only a notification has been given and the parcel is still waiting to be picked up at the station. For any further information on shipping, please email us at shipping@cpgear.com or call 1-800-561-3040

Note:  Above shipping dates start with 1st business day after order has been shipped.  Please allow 2 extra business days for Nametapes, Military Badges or Epauletts/Slip-Ons

United States and International Orders

We evaluate each order received, from outside Canada on an individual basis. Shipping charges on US and International Orders are based on total weight and destination point. Unfortunately, we do not have an automated system to calculate shipping service charges. However, after reviewing the weight, size and destination of your order we will immediately email you with shipping options and expected delivery times. Please note, prices quoted do not include customs or duty charges that may be applicable within your country. For details please call 1-800-561-3040 or email us at shipping@cpgear.com.